What employees want from the job can change your culture.
In my last post (When Employees Don't Give You Safety Performance), I presented an overview of what employees want from their supervisors and immediate managers. This time around, we are going to take a look at what employees want from their jobs. Because if they don’t get what they want from their job, why would you expect them to give their best effort, especially in safety?
If they’re not giving you safety, it’s because you’re not giving them what they want.
To paraphrase a quote, the secret to getting what you want is to help enough other people get what they want. Zig Ziglar said that. He wasn’t wrong. Help enough other people get a win for themselves and they are more likely to help you get your win.
Effective workplaces are those places where employees feel valued, cared for and protected.
Without getting into long descriptions, good workplace safety culture is the result of attitudes and personal and corporate values aligning. If apathy in the workplace exists, little care will be given to safety. When the quality of the work is “good enough,” apathy in safety exists. If employees think it's a lousy place to work, then safety will take a back seat. Poor safety attitudes will impede becoming a top performer. That reflects in both safety and financial performance. A broken safety culture will have an impact on overall corporate performance.
Focus on the plan to improve the things you're not already doing. Not the goal.
Once upon a time, in the mid-90’s, I was working in a sales job. At the start of each month, our sales manager would assemble all the sales reps in a room and ask each of us for our specific sales goal for the month. He wasn't asking us what our plan was to make more sales. He was asking for a number.
A safety system by itself doesn't make the organization any safer.
Driving instructors have a system for teaching people to drive. Sports coaches have a system for improving player performance. Almost everything in this world has a system. There’s even a system for generating your paycheck. But, the system doesn't pay out unless someone tells it to.
Are you meeting the needs of your people in safety meetings?
How many times have you seen presenters, with 10 minutes of solid information, stretch it into a 90-minute presentation? How does that happen? Here’s how. The person organizing the safety meeting is trying to fill blocks of time instead of developing content that will make a difference to their people.
If you want your people to care, do and say the things that matter to them.
Why won't people just follow the safety rules? Why don't they speak up at meetings or take the paperwork seriously? Tough questions to ask if you’re a supervisor or safety person trying to get their people to care about safety. But, here's the good news: you can make people care about safety.
People really want to respect their boss. So don't make it hard for them to do it.
In 2011, Google launched Project Oxygen. It was a management undertaking to determine what were the top traits that employees at Google expected of their managers. Up to this point, Google had promoted those with the greatest technical experience into management positions. The conventional thinking was that those who understood the job best, could manage the work the best.
Safety managers and advisers must recognize that they are essentially game coaches - coaching to win in safety.
I’ve met some great middle managers in my day. I’ve also met some incredibly arrogant and self-centered ones too - holding the keys to their little silos and kingdoms. I’ve met empathetic senior managers and egotistical ones. I’ve met caring supervisors and tyrants. I’ve met General Managers who treat others as equals and GMs who wield their power like a Star Wars light saber.
In PeopleWork, Kevin Burns presents his M4 Method of people-centered management for safety. Practical, how-to steps that frontline supervisors and safety people can master to promote a relationship-based culture focused on mentoring, coaching, and inspiring teams.