Turnover. Absenteeism. Rework. Near misses. Grievances. Quality issues. Up to 12 important metrics that matter to your success. And there are problems with every one of them at some point.
And you have a fix for each one. A program, a policy, a committee, a campaign.
But still, the numbers drift back.
Here's why. They're not twelve problems. They're twelve symptoms of the one decision you made years ago.
You took your best technical people and made them supervisors. Then you handed them a crew and never taught them how to work with people. That's a Hope Promotion. You promote them, and then you hope they figure it out.
Most don't. Because nobody ever showed them how.
Twelve dashboards. One root cause.
I made a video about this a few months ago, and sadly, almost nobody watched it. I think I packaged it badly, because the idea inside it is the one I most want you to have.
Operations VPs, plant managers, safety managers: how many of your supervisors got people-skills training before you gave them the crew?