New Braunfels Utilities Case Study 2025

The Partnership That Transformed Safety Culture

How New Braunfels Utilities built sustained supervisor excellence through the PeopleWork Supervisor Academy.

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Build supervisory leadership skills.

Give supervisors the tools to succeed.

Grow more long-term leaders.

The Safety Manager's Validation

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"Our company has worked with the PeopleWork Supervisor program for several years now, a testament to how much of a difference these programs have made for our people and culture."

- Billy Shearer, Safety Manager, New Braunfels Utilities

The PeopleWork Supervisor Academy's micro-learning approach delivered growth without disrupting operations. NBU employees experienced the benefits of continuous learning while maintaining their demanding utility work schedules.

Extraordinary Results

New Braunfels Utilities completed a comprehensive employee engagement survey with unprecedented participation rates - clear indicators of psychological safety and cultural engagement:

Survey Participation Rates:

85% participation in retention discussions (342 of 400 employees)

80% participation in identifying positive organizational changes

78% participation in leadership support recommendations

 

What Employees Said About The Changes:

"Better leadership"

"Training and development programs"

"A commitment to accountability and retention"

"Positive changes in department leadership"

The Most Telling Result: They Want More

After supervisory skills development, employees weren't saying "we're done." Instead, they requested:

- More frequent supervisor communication

- Enhanced leadership support

- Additional development opportunities

This isn't contradiction - it's evolution. The Academy raised performance standards, creating employees who expect excellence in both leadership and safety culture.

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Why This Partnership Continues

Micro-learning format: 5-7 minute daily videos fit operational schedules

Structured program: 8 weeks intensive learning plus 50 weeks ongoing support

Safety integration: 52 Benefits of Safety component connected leadership to safety culture

Practical application: Skills used immediately at work

Internal support: Peer support through mentoring

 

From Compliance to Engagement

The transformation NBU achieved:

From criticism to coaching in safety leadership

From commands to communication in safety supervision

From compliance to engagement in safety culture

From training events to safety-leadership infrastructure

 

Download the Complete Case Study

Get the full analysis of NBU's partnership, including detailed survey data, implementation framework, and measuring success indicators.

Download Complete Case Study PDF

 

Ready to Build Your Own Success Story?

NBU's experience proves that sustained supervisor development creates competitive advantage in safety-critical environments. Their Safety Manager's commitment validates the transformational impact.

The question isn't whether supervisor development works - it's whether you're ready to make the same commitment to excellence.

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