New Braunfels Utilities Case Study 2025

The Partnership That Transformed Safety Culture

How New Braunfels Utilities built sustained supervisor excellence - and why their Safety Manager committed to continuing it.

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Build supervisory leadership skills.

Give supervisors the tools to succeed.

Grow more long-term leaders.

The Safety Manager's Validation

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"Our company has worked the PeopleWork Supervisor program for five years now, and we have committed to three more. A testament to how much of a difference these programs have made for our people and culture."

- Billy Shearer, Safety Manager, New Braunfels Utilities

When a Safety Manager commits to an 8-year total investment (5 years completed + 3 more years) in supervisor development, it validates that leadership development IS safety development.

Extraordinary Results After 5 Years

New Braunfels Utilities completed a comprehensive employee engagement survey with unprecedented participation rates - clear indicators of psychological safety and cultural engagement:

Survey Participation Rates:

85% participation in retention discussions (342 of 400 employees)

80% participation in identifying positive organizational changes

78% participation in leadership support recommendations

 

What Employees Said About The Changes:

"Better leadership"

"Training and development programs"

"A commitment to accountability and retention"

"Positive changes in department leadership"

The Most Telling Result: They Want More

After 5 years of development, employees weren't saying "we're done." Instead, they requested:

- More frequent supervisor communication

- Enhanced leadership support

- Additional development opportunities

This isn't contradiction - it's evolution. The Academy raised performance standards, creating employees who expect excellence in both leadership and safety culture.

Why This Partnership Continues

58 weeks of continuous development - not one-time training events

Micro-learning format - 5-7 minute daily videos with zero operational disruption

Safety-leadership integration - connecting supervision skills directly to safety culture

Live coaching and ongoing support - sustained engagement throughout

From Compliance to Engagement

The transformation NBU achieved:

From criticism to coaching in safety leadership

From commands to communication in safety supervision

From compliance to engagement in safety culture

From training events to safety-leadership infrastructure

 

Download the Complete Case Study

Get the full analysis of NBU's 8-year partnership, including detailed survey data, implementation framework, and measuring success indicators.

Download Complete Case Study PDF

 

Ready to Build Your Own Success Story?

NBU's experience proves that sustained supervisor development creates competitive advantage in safety-critical environments. Their Safety Manager's 8-year commitment validates the transformational impact.

The question isn't whether supervisor development works - it's whether you're ready to make the same long-term commitment to excellence.

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