World Class Contracting Case Study | KevBurns

World Class Contracting: Fewer Calls to Senior Management, and More Than They Expected

A case study published by KevBurns Learning, in partnership with World Class Contracting

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People who show up and stay.

Employees who recommend their employer.

Safer work and fewer problems reaching you.

The Founder's Validation

Hindbo
 

"I could see it in my guys by the end. We're a better company because of this. "

-  Jordan Hindbo, Founder, World Class Contracting 

World Class Contracting is a mechanical contractor in Red Deer, Alberta. Too many frontline issues on WCC's projects were being escalated up to senior management to solve. WCC put two groups of 15 supervisors through PeopleWork Supervisor Academy without taking a single person off the job. 

What WCC Found

Significant reduction in escalation calls: supervisors resolving issues at the source.

Measurable increase in supervisor confidence and engagement.

Newer supervisors visibly more prepared and communicative.

A stronger succession pipeline across both groups.

CEO and Operations Manager Colin Mueller came in skeptical, because he's always been an in-person learner. His assessment after two groups: "The Academy was everything and more than we expected."

 

Download the Complete Case Study

The full case study covers what WCC wanted, what changed, how it reached the office, the culture senior management set out to build, and how the program works. 

Download Complete Case Study PDF

 

Ready to Build Your Own Success Story?

WCC's experience proves that people-skills development doesn't have to disrupt operations to deliver results. Their founders' commitment to developing a better class of supervisors validates the impact.

The question isn't whether supervisor people-skills development works. It's whether you're ready to make the same commitment to excellence that WCC did.

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Tell us what you're seeing. Talk with Kevin directly, and you'll come away with a clearer picture of what's behind it and whether it makes sense to work together. If it isn't a good fit, we'll tell you.