Most senior managers have accepted the Peter Principle as an organizational law. Promoted to the level of incompetence — it happens every time, and there's nothing to be done about it.

But here's what nobody's asking in the management meeting: what is it costing you?

Every metric you track — safety, turnover, engagement, quality, absenteeism, productivity — runs through one person on every shift. That person is either moving your numbers in the right direction or away from it. And what determines which direction has nothing to do with luck, tenure, or personality.

The management meeting treats each of those numbers as a separate problem. A safety fix for the safety number. An HR initiative for the turnover number. A quality program for the rework. Each department gets its piece. And every one of those numbers has the same person behind it.

This week's video asks the question that has never made it onto the management meeting agenda.

A CareFull Supervisor — one who is FULL of Care for the people they lead — is developed, not promoted and hoped for. That's what the PeopleWork Supervisor Academy builds.

Find out what the Peter Principle is costing your company right now at kevburns.com/calculator.